Looking for the next big step in your life?
Join the Digital Guidance team and make that true big change
Digital Guidnace is looking to grow our team of Technology Consultants
Are you customer-service oriented have excellent attention to detail and are comfortable working with the latest (coolest) technology? Do you exceed customer expectations with your personality and technical expertise? Are you a problem solver that enjoys challenges? You are aligned with our core values: integrity. reliability. service excellence. cutting edge & having FUN.
Diagnose, resolve and follow up with Client technical issues remotely and in person.
Interface with Clients through a variety of channels including phone, email, and video chat while delivering customer service with a smile.
Provide appropriate alternatives when obstacles occur during the troubleshooting process.
Travel to Client locations for new hardware installations or troubleshooting a current issue.
Create and respond to Help Desk tickets through our ticketing system
Accurately document Client interactions using our Customer Relationship Management system (CRM).
Creation of interactive instructions for the team on how to solve issues.
Communicate clearly and professionally both internally and externally.
Designing & implement Office Network Infrastructure layout
Work to educate other team members in areas of your expertise.
Setup and working operations of Apple Computer operating systems and iOS Mobile Devices (iPhone, iPad)
Setup and working operations of Microsoft Windows 10, Office and Outlook
Setup and working operations of Google/Office365 products
Setup and troubleshooting of business and residential network technologies
Setup and working operations of UniFi Networks
Setup and management of firewalls & VPNs
Zendesk, Logmein Experience
UNIFI Networking Products
Termination low Voltage wiring (Cat5/Cat6) for office networking.
Consistently interacts with Clients and team members in a friendly and professional manner
Takes Initiative to resolve issues by effectively asking questions and problem-solving
Efficiently prioritizes time and tasks while on the job
Manages self, stays focused and pays attention to detail.
Adapts quickly to change and can learn new skills based on Client and company needs.
Appreciates and contributes to a positive team environment.
Benefits of working at Digital Guidance
Part-time and full time positions available
If in school, you can work before or after classes or on your days off and take 2 weeks off for Final Exams.
Ability to work remotely
Competitive compensation based on experience and expertise.
Entry level $15.00-$30.00/hour
Commitment to work life balance
Ability to develop in a fast growing company.
18 years or older
High School diploma or equivalency required
Willingness to travel to local Clients
College experience or degree preferred
Ready to join our team? Give us some basic information about your self and we will reach out