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Looking for the next big step in your life?

Join the Digital Guidance team and make that true big change

Digital Guidnace is looking to grow our team of Technology Consultants

Are you customer-service oriented have excellent attention to detail and are comfortable working with the latest (coolest) technology? Do you exceed customer expectations with your personality and technical expertise? Are you a problem solver that enjoys challenges? You are aligned with our core values: integrity. reliability. service excellence. cutting edge & having FUN.


Responsibilities

  • Diagnose, resolve and follow up with Client technical issues remotely and in person.

  • Interface with Clients through a variety of channels including phone, email, and video chat while delivering customer service with a smile.

  • Provide appropriate alternatives when obstacles occur during the troubleshooting process.

  • Travel to Client locations for new hardware installations or troubleshooting a current issue.

  • Create and respond to Help Desk tickets through our ticketing system

  • Accurately document Client interactions using our Customer Relationship Management system (CRM).

  • Creation of interactive instructions for the team on how to solve issues.

  • Communicate clearly and professionally both internally and externally.

  • Designing & implement Office Network Infrastructure layout

  • Work to educate other team members in areas of your expertise.

Technical Proficiencies

  • Setup and working operations of Apple Computer operating systems and iOS Mobile Devices (iPhone, iPad)

  • Setup and working operations of Microsoft Windows 10, Office and Outlook

  • Setup and working operations of Google/Office365 products

  • Setup and troubleshooting of business and residential network technologies

  • Setup and working operations of UniFi Networks

Preferred Skills

  • Setup and management of firewalls & VPNs

  • Zendesk, Logmein Experience

  • UNIFI Networking Products

  • Termination low Voltage wiring (Cat5/Cat6) for office networking.

  • VOIP systems

Service Competences

  • Consistently interacts with Clients and team members in a friendly and professional manner

  • Takes Initiative to resolve issues by effectively asking questions and problem-solving

  • Efficiently prioritizes time and tasks while on the job

  • Manages self, stays focused and pays attention to detail.

  • Adapts quickly to change and can learn new skills based on Client and company needs.

  • Appreciates and contributes to a positive team environment.

Benefits of working at Digital Guidance

  • Part-time and full time positions available

  • Flexible hours.

  • If in school, you can work before or after classes or on your days off and take 2 weeks off for Final Exams.

  • Ability to work remotely

  • Competitive compensation based on experience and expertise.

  • Entry level $15.00-$30.00/hour

  • Commitment to work life balance

  • Ability to develop in a fast growing company.


Minimum Requirements

  • 18 years or older

  • High School diploma or equivalency required

  • Drivers License

  • Reliable Vehicle

  • Willingness to travel to local Clients

  • College experience or degree preferred

Ready to join our team? Give us some basic information about your self and we will reach out


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